Some highlights from The BB(ullshit)B. The complaint no is 94371115, for verification purposes. My emphasis and comments are in RED. https://chicago.app.bbb.org/complaint/view/94371115/c/k59ffh
RESPONSE TO MY COMPLAINT:
Attached is the rental
contract signed by xxxxx while the facility was owned by
Simply Self Storage. Please review the ''release of liability section'';
this states that we are not responsible for any losses or damages
incurred by using our storage facility.
Please also note the section on succession that states LifeStorage and the tenant must abide by this rental agreement unless an actual LifeStorage rental agreement was signed.
On a side note; this tenant was locked out because she vacated unit 106 (which is what is on the lease; see the top left). She refused to sign a new contract for the unit she transferred to because of language in the contract, so she is illegally using our space. (UM---WITH A ZERO BALANCE AND VALID LEASE, HOW IS THAT, STEVIE? OR WAS THIS MATT? WHATEVER. I THINK IT WAS IN RETALIATION FOR A BAD YELP! REVIEW, DON'T YOU ? NOTE THIS WAS THE 16th. FOR 2 WEEKS, NOBODY BATTED AN EYE--OR RETURNED PHONE CALLS, NOR WAS THE CONTRACT EVER READ....)
She was given 48 hours to vacate our facility as of yesterday. As in our previous response we spent time, money and effort because we believe in consumer service; even when the rental agreement signed by XXXX states we didn't have to. (WRONG AGREEMENT, PAL...)
We request this complaint to be closed or resolved immediately.
Please also note the section on succession that states LifeStorage and the tenant must abide by this rental agreement unless an actual LifeStorage rental agreement was signed.
On a side note; this tenant was locked out because she vacated unit 106 (which is what is on the lease; see the top left). She refused to sign a new contract for the unit she transferred to because of language in the contract, so she is illegally using our space. (UM---WITH A ZERO BALANCE AND VALID LEASE, HOW IS THAT, STEVIE? OR WAS THIS MATT? WHATEVER. I THINK IT WAS IN RETALIATION FOR A BAD YELP! REVIEW, DON'T YOU ? NOTE THIS WAS THE 16th. FOR 2 WEEKS, NOBODY BATTED AN EYE--OR RETURNED PHONE CALLS, NOR WAS THE CONTRACT EVER READ....)
She was given 48 hours to vacate our facility as of yesterday. As in our previous response we spent time, money and effort because we believe in consumer service; even when the rental agreement signed by XXXX states we didn't have to. (WRONG AGREEMENT, PAL...)
We request this complaint to be closed or resolved immediately.
-----------------------------------------------------------------------------------------------
AND - IN REBUTTAL TO MY REPLY (WHICH I DON'T INCLUDE, BECAUSE IT REITERATES WHAT HAS BEEN POSTED ALREADY. IT IS ONLINE THOUGH, IF NEEDED) :
Contact Name and Title: Stephen D. Sandecki
Contact Phone: 773-478-0805
Contact Email: stephen@lifestorage.net
Currently Orkin, a nationally respected commercial pest control company is handling the problem; they are servicing our property and using three times the required equipment for our facility size, along with weekly service visits.
Contact Phone: 773-478-0805
Contact Email: stephen@lifestorage.net
Currently Orkin, a nationally respected commercial pest control company is handling the problem; they are servicing our property and using three times the required equipment for our facility size, along with weekly service visits.
(NOT ACCORDING TO ORKIN. UNLESS THE SERVICE WAS INCREASED IN OCTOBER 2011)
We have spent a considerable amount of time, money and effort on XXXXXXXX XXXXX. Below is just a basic list of items we spent money on to help her through the issues. However, we made several accommodations (listed below) to give her the utmost customer satisfaction and service. Although we require anyone renting in our facilities to have insurance; XXXXXX XXXXX does not have any insurance coverage. (OPTIONAL UNDER MY CONTRACT. SHITTY, REGARDLESS. AGAIN, IT REFUSED TO PAY OTHER PEOPLE WHO TRIED TO MAKE CLAIMS.)
-Midwest Clean & Moving (20 hours of work to move and clean her stuff) - $1000.00 (MAYBE IF I MOVED TO HAWAII. AND SINCE I WAS THERE, IT TOOK 10 HOURS. BUT THERE WERE TWO GUYS)
-Plastic Bins to store important or irreplaceable items - $150.00 (SIX BINS FROM TARGET, PRETTY PRICEY, no?)
-Cleaning Products & Supplies - $35.00 (?)
We have spent a considerable amount of time, money and effort on XXXXXXXX XXXXX. Below is just a basic list of items we spent money on to help her through the issues. However, we made several accommodations (listed below) to give her the utmost customer satisfaction and service. Although we require anyone renting in our facilities to have insurance; XXXXXX XXXXX does not have any insurance coverage. (OPTIONAL UNDER MY CONTRACT. SHITTY, REGARDLESS. AGAIN, IT REFUSED TO PAY OTHER PEOPLE WHO TRIED TO MAKE CLAIMS.)
-Midwest Clean & Moving (20 hours of work to move and clean her stuff) - $1000.00 (MAYBE IF I MOVED TO HAWAII. AND SINCE I WAS THERE, IT TOOK 10 HOURS. BUT THERE WERE TWO GUYS)
-Plastic Bins to store important or irreplaceable items - $150.00 (SIX BINS FROM TARGET, PRETTY PRICEY, no?)
-Cleaning Products & Supplies - $35.00 (?)
-Utility Bags - $10.50 (?? what is a utility bag?)
-Signs for the Property to Prevent Food Storage - $150.00 (AN EXPENDITURE ON MY BEHALF? HOW IS THAT? THESE WERE PRINTED ON PAPER, WITH THEIR LOGO. MAYBE FIVE OF THEM. SEE PHOTO. HEY, STEVE, I WOULD HAVE DONE THAT FOR $50. REALISTICALLY, YOU DID IT ON THE OFFICE COLOR PRINTER. ON PAPER.)
-Her Rental Rate Was Discounted by 15% (ACTUALLY, NO, DUMB-ASS. YOU DISCOUNTED AN ENTIRE MONTH.)
-Laundry & Moving Cart - $125.00 (IT TOOK A MONTH FOR $100 OF LAUNDRY REIMBURSEMENT--UPON MOVING OUT--, WHAT I MANAGED TO SAVE HAD TO BE WASHED, OF COURSE. THE CART WAS THEIRS. THEY CLAIMED THE COST FOR THEM TO RENT THEIR OWN CART IS $25, BUT THAT ISN'T EVEN OFFERED ANYWHERE, AND EMPLOYEES DIDN'T KNOW ABOUT IT, AND NEVER HAD RENTED ONE TO ANYBODY).
-Products (Boxes, Tapes, Etc) -$265.00 (THAT WOULD BE A SHITLOAD OF BOXES AND TAPE. AND MAYBE THE BOXES ARE SILVER-PLATED. ACTUALLY, IT WAS 2 ROLLS OF TAPE AND A SHITTY TAPE GUN THAT DIDN'T WORK THAT RETAILED IN THEIR OWN STORE FOR ABOUT $5.95. TAPE WAS $3.95 OR SOMETHING.. NEVER SAW ONE BOX FROM THEM)
All the above amounts can be proved by receipts (FROM WHERE, AND WHERE ARE THEY? HOW DO YOU WRITE A RECEIPT TO YOURSELF? ; she was also caught on our surveillance system sleeping in her unit, which is not allowed per her lease (REALLY ? LETS SEE THAT ONE, THEN. UM, LIKE, EWWW.... BESIDES, THE FIRST ONE WAS TOO FULL TO LAY DOWN IN, AND THE SECOND ONE WAS TOO SMALL. I WAS, HOWEVER, SITTING IN A CHAIR IN SHOCKED STUPOR. SERIOUSLY, ARE YOU FUCKING KIDDING ME NOW, TOO? WHAT IS IT WITH YOU PEOPLE?) . She has known about the rodent problem (AND SO HAVE YOU! HA! YOU ADMIT IT, YOU SHIT!) since March and has still stayed with our property. In addition she has contributed to the rodent problem by leaving food and garbage in her unit (UH HUH. EVERYTHING BECAME GARBAGE, STEPHEN, THANKS TO YOUR RODENTS. SEE THE PICS. WHO WOULD WANT TO DINE THERE, OTHER THAN THEM ? PRESUMABLY, YOU REFER TO THE MYSTERIOUS APPEARANCE OF A BANANA PEEL, WHICH I AM ALLERGIC TO, AND AVOID. AFTER MY LOCK MYSTERIOUSLY DISAPPEARED, I WOULD MYSTERIOUSLY THINK. SOME OF US ARE SMART ENOUGH TO FIGURE IT OUT....OH, AND SAID BANANA PEEL WOULD HAVE BEEN RELATIVELY FRESH OR IT WOULD NOT HAVE BEEN ALLEGEDLY FOUND, AS SAID RODENTS WOULD HAVE EATEN IT! JESUS!)
Our official stance via our standard rental agreement is simple; we do not cover nor are we responsibl (sic) for rodent or pest damage, we require all tenants to have 3rd party insurance to cover them in case of a loss; we also don't allow tenants to store food per their lease. We have and continue to provide....(it cuts off there; I DID NOT HAVE YOUR LEASE, YOU MORON. YOU USED THAT TO DEFEND SOME OTHER NONSENSE EARLIER. CANT HAVE IT BOTH WAYS, SKIPPY... )
-Laundry & Moving Cart - $125.00 (IT TOOK A MONTH FOR $100 OF LAUNDRY REIMBURSEMENT--UPON MOVING OUT--, WHAT I MANAGED TO SAVE HAD TO BE WASHED, OF COURSE. THE CART WAS THEIRS. THEY CLAIMED THE COST FOR THEM TO RENT THEIR OWN CART IS $25, BUT THAT ISN'T EVEN OFFERED ANYWHERE, AND EMPLOYEES DIDN'T KNOW ABOUT IT, AND NEVER HAD RENTED ONE TO ANYBODY).
-Products (Boxes, Tapes, Etc) -$265.00 (THAT WOULD BE A SHITLOAD OF BOXES AND TAPE. AND MAYBE THE BOXES ARE SILVER-PLATED. ACTUALLY, IT WAS 2 ROLLS OF TAPE AND A SHITTY TAPE GUN THAT DIDN'T WORK THAT RETAILED IN THEIR OWN STORE FOR ABOUT $5.95. TAPE WAS $3.95 OR SOMETHING.. NEVER SAW ONE BOX FROM THEM)
All the above amounts can be proved by receipts (FROM WHERE, AND WHERE ARE THEY? HOW DO YOU WRITE A RECEIPT TO YOURSELF? ; she was also caught on our surveillance system sleeping in her unit, which is not allowed per her lease (REALLY ? LETS SEE THAT ONE, THEN. UM, LIKE, EWWW.... BESIDES, THE FIRST ONE WAS TOO FULL TO LAY DOWN IN, AND THE SECOND ONE WAS TOO SMALL. I WAS, HOWEVER, SITTING IN A CHAIR IN SHOCKED STUPOR. SERIOUSLY, ARE YOU FUCKING KIDDING ME NOW, TOO? WHAT IS IT WITH YOU PEOPLE?) . She has known about the rodent problem (AND SO HAVE YOU! HA! YOU ADMIT IT, YOU SHIT!) since March and has still stayed with our property. In addition she has contributed to the rodent problem by leaving food and garbage in her unit (UH HUH. EVERYTHING BECAME GARBAGE, STEPHEN, THANKS TO YOUR RODENTS. SEE THE PICS. WHO WOULD WANT TO DINE THERE, OTHER THAN THEM ? PRESUMABLY, YOU REFER TO THE MYSTERIOUS APPEARANCE OF A BANANA PEEL, WHICH I AM ALLERGIC TO, AND AVOID. AFTER MY LOCK MYSTERIOUSLY DISAPPEARED, I WOULD MYSTERIOUSLY THINK. SOME OF US ARE SMART ENOUGH TO FIGURE IT OUT....OH, AND SAID BANANA PEEL WOULD HAVE BEEN RELATIVELY FRESH OR IT WOULD NOT HAVE BEEN ALLEGEDLY FOUND, AS SAID RODENTS WOULD HAVE EATEN IT! JESUS!)
Our official stance via our standard rental agreement is simple; we do not cover nor are we responsibl (sic) for rodent or pest damage, we require all tenants to have 3rd party insurance to cover them in case of a loss; we also don't allow tenants to store food per their lease. We have and continue to provide....(it cuts off there; I DID NOT HAVE YOUR LEASE, YOU MORON. YOU USED THAT TO DEFEND SOME OTHER NONSENSE EARLIER. CANT HAVE IT BOTH WAYS, SKIPPY... )
Here are the $250 Signs. They are printed on PAPER, no laminate.
Stupid. Stupid. Stupid.
And so, first he cites the existing contract as a basis for his stupid and total bullshit point, then he claims it is invalid, then he claims violation of a non-existent lease. WTF? And this was in response to a BBB complaint. YE-AH, I had faith in them, too. Here is a tip: Businesses PAY the BBB to join and they actually have no power and tend to appease the businesses. That pay them. Unless YOU pay them to ARBITRATE. It is over two grand, upfront. You may as well go to court. It is not binding, anyway. But really now, what kind of company would even have someone like this respond to something like this with such inane statements and misrepresentations? LIFE STORAGE, OF COURSE!
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