I recently rented a U Haull truck here and had a pretty mixed experience. To be fair, this is a storage facility, so I guess that is not their specialty.
The fact that the truck was actually there and the correct truck is a minor miracle when it comes to renting these things. That and lobby was nice and clean were good signs. The big drawback was that despite being able to rent them on the website you cannot rent furniture dollies, blankets, pads, etc. here.
I picked the truck up on Sunday afternoon about 4:30, and had it for 24 hours. At 9:30 the next morning they were already calling to see if I knew when I would be bringing it back. I told them about 4.
When I got there at 4 there was a sign that said out to lunch, be back at 4. There was another sign saying I could put the keys through the mail slot and leave. Unfortunately that door was wide open, so putting the keys through the slot would have meant dropping them on the sidewalk.
When the manager finally got back about 4:20, rather than thanking me for not leaving truck keys in the middle of the sidewalk, she asked me if I read the sign, and then told me I should have just left them because there are cameras...Gee thanks.
I was
moving and bought some moving supplies at Life Storage of State Street.
As it turned out, I didn't need the supplies and decided to return
them. I arrived at the Life Storage facility to find the door locked
and a sign on the door saying to call management for service. When I
called the number, the person that answered said that she was at the
bank and could be back to the store in 15 minutes. She arrived about 20
minutes later carrying a bank bag and became defensive about how her
trip to the bank was for business. Next, she advised me that she would
have to submit a check request for my refund for the return and that I
could expect payment in 7 to 10 business days.
So the owners of this business think that its okay to a) leave the store unattended and hope that customers will hang around and wait; and b) get paid by credit card and receive cash credit immediately, but make me wait over 2 weeks for a refund.
Are they tripping or what?
Don't buy moving supplies here!!!!
So the owners of this business think that its okay to a) leave the store unattended and hope that customers will hang around and wait; and b) get paid by credit card and receive cash credit immediately, but make me wait over 2 weeks for a refund.
Are they tripping or what?
Don't buy moving supplies here!!!!
http://www.yelp.com/biz/life-storage-of-state-st-chicago-2
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WELL, AT LEAST YOUR STUFF WASN'T DESTROYED BY RODENTS, DEARIE....
AND FROM EMPLOYEES:
“Something to do bewteen jobs high turn over”
Former Store Manager in Chicago, IL
Pros – Premium self storage units, nice laid back office serving customs starbuck coffee, WiFi and a clean place to work for a storage companyCons – Lack of respect in store sales from HOME OFFICE employee, who don't know the business of sales or self storage, just there jobs of HR, Self Storage sales is not a normal 9-5 job and can't be managed as such.
The company is over all money hungry to the ponit (SIC) they forget sbout (SIC) those who help them make it.
Advice to Senior Management – Ur front office girls will be the end of ur company
http://www.glassdoor.com/Reviews/Life-Storage-Reviews-E196941.htm
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This Blog suggests you find people who have a basic command of the language.
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