Here is the short story as I posted on YELP: (and incidentally, they, too SUCK.)
This company has no business ethics, etiquette, concepts of truthful facts, or regard for its customers.
This
place is SATURATED by mice. They permeated my unit, resulting in
$1000s in loss along with grief, inane amounts of time, insane
exchanges with employees and having a LIVE litter IN THE BOX
CONTAINING DISHES. What is left smells like a zoo.
I
am stressed and exhausted and my 13 year old daughter is devastated. I
could not have imagined this in my worst nightmare. It is my personal
Katrina. And guess what? NO ONE CARES.
I have lost
over half of my things due to rodent destruction and the current
regional manager +MICHELLE WIGHT (there have been a few) claims she can
do no more after buying me some containers and bags and paying for
movers FROM one of their units TO another. I am going to have to sue to
recover myself and my daughters losses now, a long and expensive
process. And they have had the nerve to ask ME to leave, but I would
anyway.
They have claimed at various times they are
not responsible for rodent control in their own building and business.
Um, not according to city ordinances and case law.
The
problem first became evident in MARCH and they then told me the mice
were isolated to a particular area of the building and were being
addressed "aggressively" (THIS WAS BY THE THEN REGIONAL MANAGER? PART
OWNER? VP? WHO KNOWS, have heard it all). Same thing in April, May,
June, July, August and September. Numerous mice were IN THE UNIT before
during and after the move, which took over a week to organize and
several hours.
I spoke with their Orkin tech who said
the treatment they had was in no way sufficient for the property's size
or level of infestation. They went the cheap route, clearly. BTW,
folks, Orkin does what it is paid to do, period.
The
site manager, FRED WEAVER (now fired) so admired by a previous poster,
is a psycho; rude, unresponsive, lazy, unprofessional and I strongly
suspect illiterate. When questioned about the rodent problem for
MONTHS, his response is "it gonna take a minute". This is a site
manager?
The corporate number is answered, when it IS,
by a woman NAMED JO, who is just as bad or worse. The Owners, +CHRIS
BARRY AND +JEAN JODOIN seem to think speaking with customers, the
schmucks who butter their pretty crusty bread, is beneath them. The
only decent employee is a girl that works there, who these idiots set
up and fired, too. She was pleasant and was sympathetic about the
matter. AVOID AVOID AVOID.
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